Who we are
This website is a platform where, I, Sneha Mohanty, share and license my artwork with others by way of watercolor clipart, graphics, tutorials, free resources, stock photos, and more.
Our website address is: https://essemcreatives.com
What personal data we collect and why we collect it
Your privacy is important to us. We collect your information from you when you place an order, register or open an account, request access to the Freebies Section and subscribe to my email newsletter or fill out the contact form.
At most points of contact, you will be sharing your name and email address with us.
- To process transactions & for record keeping of licensees
We use your information to complete transactions that your have requested, such as deliver the desired files to you, to email you the order invoice, and to serve you well.
- To personalise & optimise your experience on the website by showing you information and designs that you might find more relevant or interesting
- To improve customer service
We may use your information to help you with your support queries.
- To send email updates
If you opt in to receive email updates from us either using a subscription form or while making a purchase, then you will receive updates from us regarding new designs on the website, sales & promos, new tutorials, and other such information. You have the ability to unsubscribe from the email list by hitting the “Unsubcribe” link which appears at the footer of every email that goes out from us.
Comments & Reviews
When visitors leave comments or reviews on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
By purchasing from my shop, customers consent to receive an invitation to review their order.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When you use the Contact Form on the Contact Us page, we do not store or refer to the data there, except insofar as we need it to respond to your message and serve you effectively.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, several cookies are set up to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Shop: What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating whether you can purchase from the shop
When you purchase from us, we’ll ask you to provide information including your name, email address, payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Improve our store offerings
- Send you marketing messages via our email newsletter, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them, as detailed above.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
If you purchase something from our shop, we keep the order invoice and associated Order Information indefinitely. We are required to keep this information indefinitely in order to maintain a record of the proper licensees of the artwork here – as we grant perpetual use licenses. We use this information to also check compliance with the license terms from time to time.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
You can contact me here.
This policy was last updated on November 7, 2018.